YOUR EXPERIENCE IS OUR PASSION...
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Team can help you.
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After looking around for a Harley for several months I stumbled across Open Road Harley and decided to check out their site. First off the design of their web page is incredible! After browsing the selection of Motorcycles I decided to inquire about a '07 Sportster, it wasn't long after that I received a reply from Mike. He sent me an e-mail detailing the bike, cost and even sent a few pictures and a list of the add on parts installed. After a few more e-mails and a couple of phone calls I decided to take the trip down to Fond du Lac to check out the bike and take it for a test drive. The first thing I noticed as my brother Mark and I walked through the door was the friendliness of the staff and their mascot dog, we were greeted with smiles and hand shakes from not only Mike but Pete as well. My first purchase of a Harley was made a heck of a lot easier by not only Mike and Pete, but Monica as well. The service and attention to every question I asked made it obvious to me that I made the right choice by going to Open Road Harley! Pete should be honored to have such a incredible staff working for him, I was taken care of with a smile to boot! I want to Thank Mike for making my first Harley purchase a special one.....I know I will tell friends where to go when looking for a new ride and they made a customer out of my brother Mark and I. Thanks again Open Road!
Green Bay, WI
I was shopping for a new bike to replace my '94 Ultra. I was looking at one, but Amanda and I chose something else. We couldn't be happier with our '09 Ultra! The buying experience was awesome!! I have been going to Open Road H-D for a few years now and every time I walk through the door, I'm greeted by name. Pete, Mike, Lori, Brad, Alex, Brittany and Chelsie are all great people and their attention to detail and customer experience is second to none! Thanks to the staff for helping us out with our new ride!!
Chris & Amanda
Went here looking for a way to move the blinkers on our bikes. They had what I was looking for. The place I go to back home does not have what they have. Very nice place from when I walked in and walked out. Thank you for the awesome service!
I'm extremely pleased with all the personnel at Open Road, of course; my favorites because of their professionalism are Mike, Monica and of course Pete & Lori! I call it my "Harley" home and they all make me feel like I am at home.
I just wanted to let you all know we made it back to MN today (Mon) and what an awesome time we had. The bike worked and rode awesome and looked as good as the scenery we rode through (beautiful). I really want you to know how pleased I am with the whole staff at Open Road Harley, from the first email, to Scott helping me get going Sun morning, the girls helping me pick out boots (they are so comfortable) and the finance lady that took all my hard earned money (HA!). Pete and Lori are very lucky to have the team they do, and I am glad I sent you that first email; this whole transaction went better than anything I ever bought before. Thank you, whenever we get out your way we are definitely stopping in.
Paul & Janet
I started looking for a new bike early this summer. After a couple disappointing trips to my local HD dealer, I decided it was time to find a different dealership to purchase my new Street Glide from. I had been to ORHD in the past for a fund raiser event; I remembered the staff being helpful and very friendly. So, I thought I would give them a chance. When I walked in ORHD, I was greeted by Pete. I told him what I was looking for and he set me up on a test ride. The initial experience was 10 times better than what I had received from other dealerships. After a few emails, we settled on a trade-in price for my 06 Street Glide and a purchase price of my new Street Glide. When I picked up my new bike, I was introduced to Mike and the rest of the staff. Mike went over everything with me and got me on my way. Since then, I have been back to ORHD several times and am greeted by name! Their customer service is second to none. I will gladly drive 45 minutes south to ORHD and work with Pete and his staff versus driving 10 minutes to the HD dealership just down the road. Every HD item I purchase in the future, from clothes to my next bike, will be from ORHD.
After almost 3 years of enjoying my 09 Heritage purchased at Open Road H-D, I wanted to upgrade the cables and handlebars and immediately knew that Open Road was the right place to do that. I live in the Chicago area, travel throughout the Midwest on my bike and still have yet to find a dealer that is as customer friendly and focused as my friends at Open Road. I think that is the key to my loyalty to them, they care about the customer after the sale and strive to make the ownership experience a positive one. My thanks to Scott, Mike and Taylor for the right parts and workmanship to make my new bars a huge success. 1000 miles this week and they look and feel great! Thanks Mighty Mike for sharing your office and storing my gear during the appointment, just one more example of the extra mile that everyone at Open Road travels for their friends!
Elk Grove, IL
I first came to ORHD because of the demo rides they have. I was a bit apprehensive because some other places I've gone haven't been as friendly. The gang here could not have been nicer! I thoroughly enjoyed the experience, and brought my wife back a few weeks later, and again we were treated very well, and ended up with a great deal. So hats off to Pete, Lori & crew, especially Dustin and Mike, great guys to deal with. Keep up the good work!
Chelsie is by far the best. She is amazing and knows exactly what I want when I come in...absolutely NO PURPLE CLOTHES!!! She goes above and beyond every time I visit the store.
Fond du Lac, WI
You will never be disappointed at Open Road Harley Davidson. From the moment you walk in the door you feel more than just welcome, you feel like you're part of a family. Not only do they have superior products (Harley-Davidson) they are committed to making sure that your experience is superior. The culture that Pete and Lori have created among their staff would be the envy of every business owner. There are lots of places in this area you can buy a Harley, but Open Road is the only place that makes you feel like you're the most important person in the dealership and your part of an exclusive "club."
Jeff & Carolyn
We live in the heart of Harley-Davidson country and have about 20+ H-D dealerships in the state of Wisconsin, we have many options, but it was an easy choice for me to know where I was going to go to. OPEN ROAD HARLEY-DAVIDSON! I love the fact that every single person really cares about your experience. They know how to make you feel right at home and they know how to make you feel special. When I walked in the door I knew this was my H-D family. Pete (owner) & Mike (sales manager), personally showed me around the dealership as well as the bikes. This was to be my very first H-D bike purchase and wanted to make sure it was the right fit. Mike even made arrangements to get one of the demo bikes ready for me on Wednesday to ride as I was that excited to get on a bike before the season started! The personal touch and attention was remarkable. I ended up going with the 2013 Chrome Yellow Pearl Street Glide! The rest of the story is like a dream, I found my dealership, found my bike, now for the rest. Monica ROCKS! She made the financing painless and made me feel comfortable the whole time. The MotorClothes department is amazing, I wanted a specific leather jacket but they did not have it in my size and made every effort to get me the size I needed. However, when I called to check on it, they suggested a special edition one that would match my bike perfectly! They knew how to outfit me in style! The parts team knows their parts and accessories. I did not have a large budget for those items but they gave me tips on getting the most bang for my buck! Scott in Service is terrific! I will admit, being a woman in the shop can be intimidating and sometimes you can feel as you are being taken advantage of, NOT here.. they also made me feel comfortable and took the time to explain things to me. To the men behind the walls, the Service Techs. I know with certainty my bike is being taken care of like their own, they take pride in their work. I appreciate and am thankful for everyone at ORHD, each of you made this an enjoyable experience. This dealership is one well-oiled machine! Moral of the story, I was so happy with my purchase and experience, my husband decided he needed to get a bike too! Can you guess where he went? Open Road Harley-Davidson of course!
Fond du Lac, WI
I bought a new '13 Street Glide from Open Road. This ended up being the place I felt the most comfortable after visiting several other dealerships. Mike and Pete were huge helpers over several visits. This buy kind of happened very quick and very slow. Long story short, it was awesome for me, after about 20 years of wanting a new Harley, to finally get my butt in the seat of this Street Glide with Open Road's help. The ladies really went one on one with my wife also to make sure she got the right leather for our ride. Top notch. See ya on the road.
New Holstein, WI
This has been the greatest buying experience of buying a bike for me. I have been going to Open Road since 2011 with my bike for service and parts, and when i was in the market for a new bike, bought it here. Mike and Monica and Pete and Lori and Jake and Taylor and Scott and Wheels made this all happen. This is the best dealership that treats you with respect and service you should expect. I have been to other dealers, but no one comes close or compares to Open Road. Thank you for my 2013 Ultra, its a sweet ride. Other dealerships don't compare.
Sheboygan Falls, WI
I cannot say enough good things about my experience at Open Road Harley-Davidson. I've been going there to buy parts, accessories and storing my bike for three years and every time I walk through the door you feel like part of something bigger than just another customer walking through the door. My latest experience was when I talked to Pete about potentially trading in my 07 Classic for a newer used Ultra. At the end of the day Pete got me in a 14 Ultra Limited and could not be any happier with the buying experience of my new bike! Thank you so much Pete, Lori, Mike and Monica!!!!
Fond du Lac, WI
I just had an incredible experience with the purchase of a new Road Glide at Open Road H-D. The culture there is outstanding with an emphasis on service, honesty and caring for the customer. I felt like I made many new friends in the process and knew that I was taken care of. Congratulations to Pete and the team! Even though I have to drive 80 miles to get there, I will never go anywhere else in the future! Open Road Harley is setting the bar high for all other dealerships.
Green Bay, WI
Just letting you know how good of a staff you have; stopped in last summer to shop, went to start my bike and it didn't, so I had them look at it, found out there was a recall on it, and they took care of it in about 1 1/2 hours. Very satisfied with your company. Thank you.
I talked to a good friend of mine (Mike) from Hustisford and he was telling me about buying his new Ultra Classic from you guys after visiting several other dealers. He had the same experience, almost to the "T" as I did back in 2011 trying to trade my bikes in on a new bike. The conversation brought me back to "2011," when I finally made it, OH MY GOD, all the way up north to Fond du Lac. My experience was great, I'll never forget about it, and listening to Mike, his experience was just as great. I keep telling everyone to see you first, last, but just see you before they make a purchase. Whether they listen to me or not is up to whoever, but if they don't, their loss. Thanks for taking care of my friend, you certainly don't need any extra thanks from me but I thought I would give the shout out anyway. I'll be up to see you guys soon. Thanks guys. Take care.
I decided to become a member of the Harley-Davidson family in March of this year. From the moment I walked into the door, the staff at Open Road made me feel like I had already been a lifelong customer. They treated my wife and me with the utmost respect and were genuinely interested in us as people, not just as another sale. My buying experience was great and there product knowledge is second to none. Pete, Lori, Mike, and the entire staff at Open Road are wonderful people and are great representatives of the Harley Davidson heritage. Thank you Open Road H-D for the awesome experience!!
Fond du Lac, WI
I have personally known Pete for over 15 years and worked for him back in his previous job. Pete's (and Lori's) word or hand shake is as good as gold. You can buy Harley's anywhere but when it comes time to decide which dealership, I can promise you, Open Road is the place to go! I live in Kansas City and bought my new Road Glide from Pete. We made modifications to it and Pete's advice on what accessories needed to be added was spot on. It was ready to go promised when I got there to pick it up. Pete and Lori have the passion, character, integrity and knowledge that make Open Road the best!
We feel that when someone or some organization goes a step above the norm it needs to be acknowledged. Our experience at Open Road was a step above. We have purchased two bikes prior and did not have the same experience. We appreciate what you and your staff did to make us feel welcome. We would like to thank you and everyone involved with this purchase. I was a little apprehensive with upgrading to a newer and larger model, but now I am very confident with the new bike. Again thank you to you and the staff at Open Road.
Brian & Sherrie
Once again you made it easy to have a Harley Christmas. It was so much fun to do most of our Christmas shopping at Open Road. Everyone was helpful with excellent suggestions. Yes even the dog likes her new collar. I just had to try it on her. Thank you again.
Wrightstown , WI
A big Thank You to Pete, Lori, and the entire staff at ORHD for the outstanding customer service, A job well done. It all started several years ago when I first stopped in at ORHD. The warm family like feeling I got when I walked through the door, and everybody went out of their way to say hello. At that point I decided to have all of my service, repairs and custom work done at ORHD. They have done an outstanding job on everything that I have had done. I stopped in to see Pete and Mike one cold December day, and it had been six to eight months since I had been in at ORHD. Everywhere I went in the dealer, the staff said hello and called me by my first name. That made me feel very special and appreciated. I live an hour away from ORHD, but it is well worth the drive. I just purchased a 2014 Street Glide from Mike and Pete and it was the best buying experience that I ever had. The entire dealership is by far the best. I cannot say enough good things about ORHD. I have found my new HD dealership. It feels great to be a part of the family at ORHD. Please come and join the great family at Open Road Harley-Davidson. Thank You.
On a cold January day as we were traveling north on Hwy 41 we stopped at Open Road Harley-Davidson to kill a little time. My wife and I were both Road King owners and I definitely was not looking for a new bike. It was a surprise to me when I felt compelled to look at a 2013 Anniversary Edition CVO Road Glide. I was in one of those "You only live once" moods, so with my wife's encouragement, I talked with Mike Arnold, Sales Manager. It didn't take long to realize that with my Road King's trade-in value added to money I had saved, this was something I could do. We were greeted by Pete Johnson, President, who immediately treated us like family. Our experience with Monica Fitzpatrick, Business Manager, was quick and easy. On Valentine's Day 2013, the delivery truck arrived in the driveway to bring my new bike home. Since then, we have had great experiences with the Parts and Service Departments for both my Road Glide and my wife's Road King. We are always greeted warmly and treated like old friends. There may be dealerships closer to home, but it is easy to know when it is worth the trip. Thanks, Open Road, and see you soon!
A big thank you to Pete and Lori for always making us feel welcomed and part of the Open Road Family. From our first time in the store we felt a real concern about us - from every staff member, they want us to have the best experience of any H-D store, and we do at Open Road. Pete and Mike offered ideas to make our ride the most comfortable and enjoyable one could imagine and possibly have. We (I) thank you for that with over 20K a year, we love what you helped us do to our bike!!! When our bike is serviced it is timely and no unexpected surprises or charges, the job is done right the first time. Their experience leads the industry, because they ride and live the dream and know how to share that knowledge with your expectations. They truly do want to know you and offer what is right for you...no BS. I have told my friends and family about Open Road, my nephew just bought his new 2013 Road Glide and we are just waiting for our new 2015 Road Glide to arrive (LOL - like everyone else). It is well worth the 50 mile trip for me to drive to this dealership.
Scott & Becki
Once again, Open Road H-D helped us get our butts on a new ride. We traded our '13 Street Glide in for a new '15 Ultra Limited. We loved our Street Glide and put just short of 25k miles on it in 2 years and it never let us down. I always had the service work done at Open Road. With more touring on our minds, it was time to go all in. I would look no further than Open Road for our new ride. You can always expect such great, friendly, professional and knowledgeable service from every one here. The entire crew has always been courteous and friendly. It feels real when they ask how are you doing. This goes along way in feeling comfortable with our motorcycle purchase. We decided on "Envy". Our deep jade pearl and vivid black 2015 Ultra Limited. What a great ride with plenty of creature comforts. We had the service team get her set up with a complete Rinehart true dual exhaust system and a Screaming Eagle Race Tuner. This is such a great running bike. We can't wait for next year to see more of this beautiful country and with Open Road H-D in our corner, we look forward to a lot more exploring. Thanks Mike, Lori, Scott, Pete, Brad and the whole team.
Mike & Tricia
New Holstein, WI
I purchased my first Harley-Davidson with Open Road H-D in 2007. All of my experiences from then up to now have been positive. The staff is very educated and experienced in all of the departments. They also have a large in stock inventory of parts,accessories and clothes. I will continue to use them as my H-D dealer and will purchase all my future motorcylces from them also.
Jen & Darren
Our experience with Open Road Harley-Davidson has been superb from day one. We had looked around at other dealerships which were closer and easily decided on Open Road after the first visit. We continue to ride and drive farther for parts, accessories, events, service and to just visit with the owners, our salesman and the entire team. Their friendliness, professionalism, facility quality, outstanding events and understanding of our specific needs has made our Harley experience everything we had hoped for and more. The experience of the staff makes you feel comfortable and that there are no wrong questions to ask. When we tell other riders what Open Road has done and continues to do for us they are blown away. Their events make you feel like you are part of a family. Most of all it's the people and our salesman Mike, who has now become our friend. Thanks Pete, Lori, Mike, Brittany, Sarah, Monica, Jake, Scotty, Wheels, Karen, everyone in parts, the guys in the shop and everyone who has helped us. We can't say it enough - Open Road has our loyalty.
Dale & Jodi
Just wanted to tell you that Gail and I were able to take our first ride on our new motorcycle Friday afternoon. The new Ultra Classic lives up to what we were told about the ride and handling. Thank both of you and Mike for working with us and making the purchase of our first brand new Harley a truly enjoyable experience. The service dept. and all of your staff are friendly and a great help to us. We love to ride and this bike will make our touring even more enjoyable. See you soon, I am sure we will be stopping by the store.
Dale & Gail
The Open Road crew go out of their way to make you feel at home from the time you first walk into the doors until the time you leave. Great selection in the MotorClothes dept and parts pros that know what you want! The service team will get you in and out in a flash...done right the first time. It is a great place to stop on your way "Up North" on Hwy 41. This place has a great vibe!
I think customer service is what really sets Open Road apart from other dealers. My experience has always been very positive and it really didn't seem to matter what department I worked with. Pete / Lori and the entire staff make you feel welcome and value your business. Glad to see there are still places like theirs around, seems like they are getting fewer and farther between. Thanks for all your help.
ORHD is simply the BEST at everything they do! From Management, Sales, Service and Retail their commitment to their customers rates #1 in WI in our book. Love the family feel of the business and the wonderful and very personable folks that reside in each dept. Your commitment to us - keeps us coming back to you! So many, many thanks to Pete, Lori, Britt, Scott and everyone's favorite Mighty Mike. We are looking forward to our next stop. Regards to all at ORHD!
Jeff & Tess
There's a reason we recommend & continue to take our H-D business to Open Road - Awesome Customer Service!! We first visited ORHD as we were looking to upgrade our Fat Bob - 3 bikes later, upgrades, accessories & MotorClothes...you get the hint. We appreciate & enjoy being part of ORHD's family - from their service department to finance to retail to sales - they all rock! We happily recommend our family & friends to stop in for a visit, as well as our out of town friends for their signatory apparel.
Chris & Michelle
Mike and I wanted to thank everyone at Open Road for the outstanding service we have received every time we have needed anything for our bike or for us personally. You have an outstanding group of employees. Jake and Wheels have always given us the best service anyone could ask for when we have needed it. We know if we ever need anything it's just a phone call away and we will receive prompt and excellent service. The ladies are always great as well when we are in there, which is all the time. They have always treated us well and have provided excellent customer service. Thank you Lori and Pete for having such a great group of people working for your business. We recommend Open Road often for the excellent service. Open Road will always be our primary Harley dealer and # 1 in our book. Thank you again!
Mike & Cindy
I first visited Open Road Harley-Davidson in 2012 while shopping to upgrade my '07 Fat Boy. There are two dealerships closer to me that I tried first and walked out of both with a sour taste in my mouth. I decided to try ORHD and couldn't be happier with that decision. Mike, their salesman, greeted me and had all the answers I needed and shortly thereafter I was trading in my bike on the Street Glide I'd been looking for. Every time I've visited since then I've been greeted by name by everyone working there, from the owners to the mechanics and everyone in-between. So naturally, when I had an unfortunate run in with a deer this summer and totaled my bike I didn't have to shop around for a new, I went right back to Open Road because they are so great to work with. The entire staff does an amazing job of assisting everyone and making you feel welcome from the moment you walk through the door. Whenever anybody asks about motorcycles or dealers Open Road is the only place I'll send them. Thank you Open Road team, keep up the great work!
Five years ago I went shopping for my first Harley-Davidson. I went to the five closest dealerships near me in N. Wisconsin. I was ignored by the first two dealerships after wandering around those shops, and I tried three more dealerships with nearly the same results. Some of these dealerships didnt have much in the way of either new or used HD's, which made me walk out the door. I drove over two hours south of my hometown and walked into "OPEN ROAD" Harley-Davidson, to see what they had in the store. I was met at the door by Pete Johnson, the owner, who opened the door for me, directed me a comfortable chair in his office, got me a cold drink, and we talked about life for about an hour, gettin to know each other. Pete gave me a tour of his dealership and I was stunned by the number of used and new HD's of all models. Even the used HD's looked brand new! Pete explained all of the models and asked me what I liked in the way of looks, colors, power and comfort. I have been riding since I was 14, but I had always owned Honda's or Kawasaki's, so Pete was very helpful with all of his knowledge of the HD experience. In a short time I was test riding a brand new HD Street Glide. By the end of that experience I had purchased the bike of my dreams, an HD Custom CVO Street Glide. Since that day, I have purchased three other HD's from "OPEN ROAD", and I don't regret the four hour drive both ways at all! I often drive down just to say "hello" and hang around the shop with my friends Pete, Mike and Scott. I always take my bikes to "OPEN ROAD" for all of the maintenance, when I could go to a dealership much closer to home. For me, as a retired Deputy Sheriff and current L.E. Sales District Manager, I appreciate great customer service and a friendly face, and I get that every time I stop into "OPEN ROAD"! Pete, Lori and their staff are the best! When I travel, I often stop in H-D dealerships to pick up a poker chip or a T-shirt, and I always rate that store to my home store at "OPEN ROAD". All of the others always come up short, either in the customer service, friendliness of staff or store stock. I have always recommended "OPEN ROAD" to all of my friends and I wish everyone had the same experiences that I have had with my home dealership, "OPEN ROAD" Harley-Davidson! ROCK ON OPEN ROAD!!!!
The only dealership you will walk into and be greeted by Pete or Mike personally almost every time. These guys will do what it takes to make you feel like #1 whenever you visit. The people in parts, motor clothes, sales, and service are always accommodating and willing to help. Can't say enough about the service at this dealership, the best I have experienced by far.
West Bend, WI
We began our search for a new Harley when a friend expressed an interest in buying my old one. We visited several dealers in the area and they all had the color we wanted. Open Road was the last dealer we visited. We had called to make sure the color we wanted was still there. Pete met us and showed us around the dealership and we ended up at the bike of our choice, a 2014 2 tone Ultra Limited in Charcoal Pearl and Vivid Black. It was a rainy day so we passed on a ride as we rode the exact same bike at the other dealers. After Pete and Mike looked at our bike as a possible trade. We were given a price that we couldn't believe with an awesome trade value. The deal was made and we were to pickup the new bike the next Thursday. We have never bought a new vehicle in 41 years of marriage. I have been riding motorcycles since I was 16, so the day before I turned 62 we picked up our first brand new Harley. When we picked up our Harley we met Lori and Monica and several other employees. Since that day in September, we have been in for the 1000 mile service, many times to shop and for some of their special events. Every time we walk in the door we are greeted by our first names and always a smile that makes us feel like old friends. We would recommend stopping at Open Road for all your Harley needs. Cheri and I look forward to making many more GREAT memories at Open Road Harley-Davidson in Fond du Lac, WI.
Gary & Cheri
I purchased a new Street Glide from Open Road in 2007. After riding it for two years, I upgraded the original motor to a 107 cubic inch. The service department here is above the rest when it comes to high performance. It was like riding a different bike from the moment I got back on the seat. I could not believe the power and performance that I had with my bike. I rode problem free for the next two years. Going into my third year with the 107 motor I had a problem with using oil. After the service department looked into the problem, I was informed that I may need some major repairs. "No Worries" was the attitude taken on at that moment. Scott in service got me up and running in less than three days. They ended up completely rebuilding my engine, and the best part was no cost to me! That is what sets this dealership apart from others. They will stand behind what they sell, even if it ends up costing them. You just don't find that these days. Just remember, you can find a Harley for sale just about anywhere these days, but I guarantee you will never find the service and caring about your bike like you will at Open Road.
After going 30 years without a bike and successfully raising a couple of kids, it was my turn to spend some time enjoying a former hobby. But riding a motorcycle is much more than a hobby. And a Harley even more different - it's a culture. If you are fortunate enough to find the right bike and the right dealer, your experience will be special. Mine has from the moment I walked in to Open Road. I was met by Mike at the door. I didn't know what I was looking for (there were probably a dozen new and nearly as many used HD's in front of me). We didn't look at bikes until Mike and I discussed my expectations. Since then, I have "dressed up" a Softail Deluxe, Street Glide, Road Glide Ultra, Ultra Limited, and I am currently the proud owner of a 2014 Limited. The Open Road family, from Pete & Lori throughout the dealership is unmatched anywhere. Mike, Scotty and Wheels, Taylor and Jake, Brittany and Monica - from every aspect of ownership of a Harley, your needs are a priority. I live 15 miles from one Harley dealer and work 1 mile from another dealer. I get my bikes from Open Road, customize them there, have them serviced there. They treat you like you are their most important customer every time you walk in their door. My wife and I broke down one night four hours from home. We were able to get home with friends who were fortunately in the area on vacation. I got in touch with Wheels at Open Road. 8 hours later my bike was safely back in Fond du Lac. Maybe there is another dealer with this kind of service - somewhere. Maybe. I am grateful that MY dealer is Open Road and they did. Thanks Pete, for putting together such a great team. I owe you thousand of miles of pure riding satisfaction.
Thank You so much for the family hospitality all of you gave me when I bought my Electra Glide Friday afternoon. It is a tremendous joy to me to see a staff that truly enjoys their jobs and customers! I will be back again and again and yes you did rise to the occasion and I appreciate that. Thanks so much! P.s. Monica, my wife loved her shirt!
I've been riding since before I was legal. :) Brit bikes,Goldwings,and Yamaha MX. Bought my first H-D in 1990 ( '91 Sturgis #261) From Bob's H-D in FDL which is now Open Road. Still have the Sturgis, but 2 others have come and gone. When I decided on a Trike (H-D #4) I went to Open Road and talked to Pete. Told him about my history with Bob's and he said "welcome back" I purchased a 2011 Tri-Glide and love it. It has been "breathed on" by Open Road and the quality of work is excellent. Both my Sturgis and Trike have all work done here and the best part is that they pick up and deliver them back for NC and I live 40 mi away. On Oct 3 I had an issue with the Trike and Open Road went waaaay above and beyond to get it resolved. That is why I am writing this review. If you want the best prices and OUTSTANDING follow up service, there is only one place to go ...... Pete Johnson and the service crew at Open Road H-D.
After 3 non Harley bikes and 7 years without a bike I decided to take a look at a Harley. I walked through the doors and was hoping to just take my time and look at what there was to offer. Then a salesman spotted me and walked over. I thought “oh boy, here we go” boy was I WRONG. It was all of the non- salesman questions. He was NOT trying to sell a bike he was getting to know me and I was getting to know him. By the time we got done talking it was like seeing a long lost friend that you have not seen in years. My 5 minute stop turned into almost an hour with 3 more trips back in before I bought my first Harley. It did not take me long to realize why my friends have Harleys and why they all bought them from Open Road. Everyone at Open Road feels like family, from Pete and Lori all the way down. We are VERY happy with our new found passion, 2 months in and 1500 miles later I wouldn’t send anyone anywhere else but “OPEN ROAD” these guys are nothing but top notch.
Rick & Debbie
Don't know where to start. I was shopping around online for a new bike. I had a 16 year old with his driver's license for five weeks wipe me out on my 96 Electra Glide. As I was looking around I found a couple on Open Road's website I was interested in. I took a trip there to look at them in person. As I walked in the door I was greeted by the staff. As I started to look at the bikes Mike came over to me and we started talking. I told him what I was looking for and he took me around and showed me what they had there. I looked at 2010 Electra Glide they had and it caught my eye. Mike and I sat down and started running numbers on the bike and I liked it. I talked to him about putting different exhaust on it because it was factory and we worked it in. This all happened on a Friday afternoon. I went to Monica's office to do the paper work and came out to take my new bike for a ride and couldn't. As I was in Monica's office they rolled it in the shop to do the exhaust and a couple of other things I wanted done to it. Now that is what I call service! I had other things to do so I told Mike I would be back in the morning to pick it up. I walked in Saturday morning to pick the bike up I was greeted by everyone again. They walked me back to where the bike was and they had a flyer hanging off it saying Congratulations. They treat a person like they are a king. I will be going back to them for all my H-D needs and tell my other friends to go there and check them out. All I have to say is THANKS Open Road! Keep up the good work!
Just wanted everyone to know I have bought two bikes from Open Road H.D. Both times we were treated fairly and with respect. As riders we have had minor work done on the bike to engine motification and the service department and technicians do a remarkable job. I have bought many parts from Jake in the parts dept and he always takes the time to make sure I always get what I want. Thanks again Team! When its time to by a new one I will buy again at Open Road. Thanks to all!
Fond du Lac, WI